Privacy Policy - Schrenklab

1. Introduction

Schrenklab.com (“we”, “our”, or “us”) is firmly committed to safeguarding the personal data and privacy rights of all users who interact with our website. As an organization built on scientific integrity and trust, we recognize the importance of protecting the information you share with us. Our privacy practices are designed to comply with the General Data Protection Regulation (“GDPR”), the California Consumer Privacy Act (“CCPA”), and other applicable data protection laws. This Privacy Policy outlines how we collect, use, store, and secure your data when you visit or interact with schrenklab.com.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to all personal data processed through schrenklab.com, whether you are browsing our pages, submitting inquiries, or engaging with our services. For the purposes of data protection laws, Schrenklab.com acts as the “data controller”—meaning we determine the purposes and methods by which your personal data is processed.

3. Categories of Data We Process

We may collect and process the following categories of data, depending on your interactions with our website:

a. Usage Data
Includes data such as your IP address, device type, browser type and version, operating system, referring URLs, page interactions, session timestamps, and error logs.

b. Account Data
If you register or create an account, we may collect your full name, postal address, phone number, and email address.

c. Profile Data
Includes your stated preferences, product interests, browsing behavior, transaction history, and any content submissions or survey responses.

d. Communication Data
Covers all inquiries, messages, or support requests you send via schrenklab.com, including the content of communications and follow-up correspondence.

e. Technical Data
Encompasses information from cookies, device identifiers, browser plug-ins, system time zone settings, screen resolution, and other hardware and system data.

f. Transaction Data
Includes invoice information, purchase history, payment details (processed securely by third parties), shipping and delivery data.

g. Preference Data
Refers to your opt-in or opt-out status regarding marketing communications, event participation, and newsletter subscriptions, as well as any product or content preferences.

4. Legal Bases for Processing Personal Data

Under GDPR and other data protection laws, we rely on the following legal grounds to process your information:

– Consent: Where you have expressly given us permission to process your data for specific purposes.
– Contractual Necessity: To enter into or fulfill a contract at your request, such as when you register for a service.
– Legitimate Interests: Where processing is necessary for the operation, security, development, or improvement of our website and services and does not override your rights.
– Legal Obligations: Where processing is required to comply with applicable laws or enforceable governmental orders.

5. Your Rights

As a data subject under the GDPR and the CCPA (where applicable), you possess the following rights with respect to your personal data:

– Right of Access: You may request confirmation of whether we process your data and obtain a copy of your data.
– Right to Rectification: You are entitled to correct inaccurate or incomplete personal information.
– Right to Erasure: You may request deletion of your data where legitimate grounds apply.
– Right to Restriction: You may request that we temporarily suspend processing of your information under certain conditions.
– Right to Data Portability: You are entitled to receive your data in a machine-readable format and transmit it to another controller.
– Right to Object: You may object to data processing based on our legitimate interests or for direct marketing.
– Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise any of these rights, please contact us at [email protected].

6. Security Measures

We implement appropriate technical and organizational measures to secure your personal data against unauthorized access, loss, misuse, or alteration. These measures include, but are not limited to:

– SSL/TLS encryption of data transmission
– Access restrictions and user authentication controls
– Regular automated and manual security audits
– Secure data storage and scheduled backups
– Staff awareness and privacy training

Although we strive for the highest security standards, no method of transmission over the Internet or method of electronic storage is completely secure.

7. International Transfers

Where necessary, personal data may be transferred to or accessed from jurisdictions outside your own. In cases of international data transfers, we adopt appropriate safeguards such as Standard Contractual Clauses approved by the European Commission or ensure the recipient adheres to an adequacy decision or other recognized compliance mechanism.

8. Data Retention

We retain personal data only as long as necessary to fulfill the purpose for which it was collected or to comply with applicable legal, regulatory, contractual, or policy obligations.

– Usage Data: Retained for up to 12 months for analytical purposes
– Account Data: Retained as long as the account remains active and for five years thereafter
– Communication Data: Retained for three years following the resolution of an inquiry
– Transaction Data: Retained for seven years for compliance with financial regulations
– Preference and Profile Data: Retained until opt-out or deletion request is received

9. Cookie Policy

Schrenklab.com uses cookies and related tracking technologies to optimize your experience. Cookies are small files placed on your device to collect standard Internet log information and visitor behavior data. We use the following categories of cookies:

– Essential Cookies: Necessary for site navigation and access to secure features
– Functional Cookies: Enhance usability by remembering user preferences
– Analytics Cookies: Collect anonymous data to understand usage trends and improve content
– Performance Cookies: Monitor site performance and page loading speeds

10. Cookie Management and Compliance

You can manage and control cookie settings within your web browser. Most browsers allow you to prevent the installation of some or all cookies. Additionally, our website will present you with a cookie banner on your first visit, allowing you to make a granular choice about what types of cookies you accept.

Under GDPR and CCPA, users have the right to withdraw cookie consent, opt-out of data selling (where applicable), and manage their preferences through our cookie settings interface.

11. Children’s Privacy

Schrenklab.com does not knowingly collect or solicit personal information from children under the age of 13. If a parent or guardian becomes aware that a child has provided us with personal data without their consent, they should contact us immediately at [email protected], and we will take prompt steps to delete such information.

12. Policy Updates and User Notifications

We reserve the right to update or amend this Privacy Policy at our discretion. When significant changes occur, we will notify users through appropriate communication channels or by posting a prominent notice on schrenklab.com. Continued use of the site following any amendments constitutes acceptance of such changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the data we hold about you, please contact us at:

Email: [email protected]

Schrenklab.com affirms its ongoing commitment to compliance with applicable data protection laws and best practices. For any privacy-related concerns, you are encouraged to contact us directly using the email above.